Detailed description of goods and/or services
AE Terrariums is a business in the terrarium design industry that produces and sell terrariums and plants.
Delivery policy
Subject to availability and receipt of payment, requests will be processed within 10 working days and delivery confirmed by way email or telephone call.
Return and Refunds policy
The provision of goods and services by AE Terrariums is subject to availability. In cases of unavailability, AE Terrariums will refund the client in full within 30 days. Cancellation of orders by the client will attract a 15 % administration fee as well as delivery fee.
Customer Privacy policy
AE Terrariums shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the AE Terrariums bank account, the details of which will be provided on request.
Card acquiring and security
Card transactions will be acquired for AE Terrariums via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by AE Terrariums separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Responsibility
AE Terrariums takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Country of domicile
This website is governed by the laws of South Africa and AE Terrariums chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Variation
AE Terrariums may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information
This website is run by AE Terrarium (private company) based in South Africa trading as Angles+Earth Terrarium and with registration number 2016/407718/07 and Denny Pei Chi Mo.
AE Terrariums contact details
Company Physical Address: R2 Urban Hub, 142 Buitengracht Street, Cape Town, South Africa, 8001
Email: info@anglesandearth.co.za Telephone: 0731557333